A major bank wanted to fundamentally overhaul its financial architecture and establish digital processes for the long term. Working together, we developed a modern target architecture and successfully implemented it throughout the organization and in a new service center.
MAKE DIGITAL TRANSFORMATION HAPPEN
Digital financial architecture established
New processes have been established on a future-proof platform.
Employees successfully empowered
Digital working practices have been firmly embedded within the organisation.
Collaboration reimagined
Shared Service Centre successfully scaled up and expanded.
Client
Major bank
Sector
Financial Services / Banking
Project goal
Building a digital financial architecture and scaling digital processes
Technology
Digital process platforms, modern financial architecture
Video: Jana describes how she is shaping the future of the financial sector through empathy and IT expertise.
The path to customer transformation
- The task
- Our Approach
- The added value
New financial framework and organisational embedding
The bank faced the challenge of modernising its existing financial architecture and rebuilding its digital processes. At the same time, it needed to transfer these processes to a new organisational unit with new staff and embed them for the long term.
End-to-end implementation, including change management and enablement
KPMG provided comprehensive support throughout the transformation – from the initial concept through to technical implementation and change management. Particular emphasis was placed on empowering staff and successfully establishing the new processes within the organisation and in the newly created service centre.
Scalable processes and a modern working environment
The bank now has a digital financial architecture that can be operated efficiently and is scalable. Staff benefit from streamlined, modern processes and a new way of working together that promotes innovation and growth in the long term.
How we make the difference
We combine technological expertise with a strong focus on people and change. Through end-to-end support and close collaboration, we have not only implemented technology but also facilitated sustainable organisational change.
KPMG. Make the Difference.
Your contact
KPMG employees can make the difference on your transformation journey, because when technology is placed in the right hands, great things can happen.
Through the personal insights, success stories and technology solutions of our consultants, discover how KPMG can help your organisation increase agility and resilience, laying the foundation for holistic growth.
KPMG. Make the Difference.