In today's environment, organisations are under pressure not only to modernise but also to lead with speed, precision and resilience. As AI becomes the bedrock of digital transformation, many businesses face challenges ranging from technology debt and talent gaps to operational complexity and evolving risk landscapes. Managed services are increasingly emerging as a strategic lever that helps organisations bridge the gap between innovation and execution while maintaining operational stability.
Accelerating AI through managed services
Managed services are no longer viewed solely as a support function or cost-reduction mechanism. Organisations are increasingly leveraging them to accelerate AI adoption, strengthen governance, improve cybersecurity, manage risk and scale transformation initiatives. By combining advanced technology, domain expertise and outcome-focused delivery models, managed services are helping organisations create long-term business value while remaining agile in a rapidly changing environment.
AI is the cornerstone of digital transformation
Are you moving fast enough?
In the race for artificial intelligence (AI), many organisations feel trapped between ambitious goals and the reality of talent gaps and tech debt that can delay a return on AI investments.
But there’s an increasingly popular way to get into action before you fall behind: managed services.
That’s according to the KPMG Managed Services Outlook Survey 2026, commissioned from IDC, which finds that AI acceleration is a new defining trait of modern managed services.
Operationalise your growth ambition with KPMG Managed Services to help you
A focus on relationships and results
Your transformation journey partner - from vision to value
In our view, accelerated transformation is the path to sustained advantage, but in a world of constant flux, it’s not a destination. By the time you get there, “there” has likely already moved on.
That’s why we believe it’s not enough to just transform. Many companies should do so continually — with flexible models that keep evolving.
KPMG firms can help you create these operating models, delivering processes on a subscription “as-a-service” basis that are designed to provide:
91%
Companies say managed services are important for the delivery of agentic AI
AI capability
Is buyers’ No. 1 consideration for managed services providers
87%
Managed services are highly integrated in their digital transformation strategy
How we can help
AI-enabled business transformation
We help organisations accelerate AI adoption and scale emerging technologies through managed services that combine advanced technology, specialised teams and operational expertise. By integrating AI capabilities with experienced professionals, we enable organisations to realise measurable business value, enhance decision-making and improve operational performance while maintaining strong governance, accountability and operational control
Third-Party Risk Management (TPRM)
We support organisations in establishing stronger third-party governance frameworks through due diligence, continuous monitoring and AI-enabled risk management capabilities
Integrity, investigations and due diligence
We help organisations strengthen trust, identify risks and enhance decision-making through intelligence-led due diligence, fraud management and managed investigation capabilities
Cybersecurity and compliance operations
We support organisations in managing cybersecurity, regulatory compliance and risk oversight through technology-enabled managed service models
Managed risk and governance
We help businesses establish scalable operating models that improve governance, resilience and control while supporting long-term transformation objectives
Technology-enabled delivery
Our managed services combine advanced technologies, analytics and automation with specialist expertise to improve operational performance and business outcomes
AI-enabled business transformation
We help organisations accelerate AI adoption and scale emerging technologies through managed services that combine advanced technology, specialised teams and operational expertise. By integrating AI capabilities with experienced professionals, we enable organisations to realise measurable business value, enhance decision-making and improve operational performance while maintaining strong governance, accountability and operational control
Third-Party Risk Management (TPRM)
We support organisations in establishing stronger third-party governance frameworks through due diligence, continuous monitoring and AI-enabled risk management capabilities
Integrity, investigations and due diligence
We help organisations strengthen trust, identify risks and enhance decision-making through intelligence-led due diligence, fraud management and managed investigation capabilities
Cybersecurity and compliance operations
We support organisations in managing cybersecurity, regulatory compliance and risk oversight through technology-enabled managed service models
Managed risk and governance
We help businesses establish scalable operating models that improve governance, resilience and control while supporting long-term transformation objectives
Technology-enabled delivery
Our managed services combine advanced technologies, analytics and automation with specialist expertise to improve operational performance and business outcomes
Key areas of focus
Our Managed Services offerings
KPMG Managed Services Outlook Survey 2026
To move fast and stay resilient, modern companies are using managed services to translate AI from a talking point to strategic advantage. Will you be one of them? See key considerations in the report.
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Key Contacts
Atul Gupta
Partner and Head – Consulting Markets and Key Strategic Priorities (Managed Services, GCC and Large Deals)
KPMG in India
